Shipping Policy


The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are delivered within 7 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to Courier Company / post office norms. Platform Owner shall not be liable for any delay in delivery by the Courier Company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.

 

Return Policy
At The Velvet Box, we prioritize your satisfaction and aim to provide a seamless shopping experience. If you’re not completely satisfied with your purchase, you can take advantage of our hassle-free 7-day return policy. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by the receipt or proof of purchase. Returns must be initiated within 7 days of receiving the product. Once we receive and inspect the returned item, we will process your refund or exchange promptly. Please note that certain items, such as custom-made or personalized jewelry, may not be eligible for returns. For detailed instructions on initiating a return, please contact our customer support team.

 

Refund Policy
At The Velvet Box, we are committed to providing a smooth and satisfying shopping experience. If you are unsatisfied with your purchase, we offer a 7-business-day refund policy. To be eligible for a refund, the item must be in its original condition, unused, and returned with all accompanying packaging and documentation. Refunds will be credited within 7 business days from the date we receive and verify the returned item. Please note that certain exclusions may apply, and shipping charges are non-refundable. For further assistance or to initiate a refund, please contact our customer support team.